У меня в компании 3 или 4 пользователя, чьи электронные письма постоянно попадают в папку спама получателя. Будь то Gmail, Yahoo или другой поставщик услуг электронной почты.
У нас есть собственный сервер Exchange 2010. Ни один из наших статических IP-адресов, IP-адресов почтового сервера или других источников не находится ни в одном черном списке. Обратный DNS тоже возвращается в наш домен.
Я также сузил круг задач до отправки сообщений в формате HTML. Если я отправлю сообщение из Outlook в формате html, оно попадет в спам. Если я отправляю из Outlook в виде обычного текста, он попадает во входящие. Если я использую OWA и отправляю его как HTML, он попадает в почтовый ящик, если я использую OWA и отправляю его как обычный текст, он попадает в почтовый ящик.
Я читал, что недопустимая разметка html может пометить сообщение как возможный спам.
У меня вопрос, как мне это исправить со стороны внешнего вида? Есть ли обновление патча, известная ошибка или обходной путь?
Рассматриваемая версия Outlook - 64-разрядная версия Outlook 2016 (номер версии: 16.0.4432.1000).
Ниже приведены заголовки сообщения, отправленного прямо в спам для учетной записи Gmail:
Delivered-To: finkellawsc@gmail.com
Received: by 10.36.216.2 with SMTP id b2csp839244itg;
Thu, 8 Sep 2016 08:53:25 -0700 (PDT)
X-Received: by 10.55.121.67 with SMTP id u64mr459190qkc.114.1473350005112;
Thu, 08 Sep 2016 08:53:25 -0700 (PDT)
Return-Path: <>
Received: from morocco.FinkelLaw.local ([65.23.29.10])
by mx.google.com with ESMTPS id t91si29088576qtd.75.2016.09.08.08.53.24
for <finkellawsc@gmail.com>
(version=TLS1 cipher=AES128-SHA bits=128/128);
Thu, 08 Sep 2016 08:53:25 -0700 (PDT)
Received-SPF: neutral (google.com: 65.23.29.10 is neither permitted nor denied by best guess record for domain of j@finkellaw.com) client-ip=65.23.29.10;
Authentication-Results: mx.google.com;
spf=neutral (google.com: 65.23.29.10 is neither permitted nor denied by best guess record for domain of @finkellaw.com) smtp.mailfrom=mail@finkellaw.com
Received: from ALASKA.FinkelLaw.local (Not Verified[192.168.170.245]) by morocco.FinkelLaw.local with MailMarshal (v7,1,1,5205) (using TLS: SSLv23)
id <B57d189740000>; Thu, 08 Sep 2016 11:53:24 -0400
Received: from ALASKA.FinkelLaw.local ([::1]) by ALASKA.FinkelLaw.local
([::1]) with mapi id 14.03.0301.000; Thu, 8 Sep 2016 11:52:51 -0400
From:
To: "finkellawsc@gmail.com" <finkellawsc@gmail.com>
Subject: Sent from outlook as html
Thread-Topic: Sent from outlook as html
Thread-Index: AdIJ6QkedPv4B7feQXGBQSNfw23Lbg==
Date: Thu, 8 Sep 2016 15:52:50 +0000
Message-ID: <BD475DDC50C9284797A8FBEAB175D3895F4D16B2@ALASKA.FinkelLaw.local>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [192.168.170.121]
Content-Type: multipart/alternative;
boundary="_000_BD475DDC50C9284797A8FBEAB175D3895F4D16B2ALASKAFinkelLaw_"
MIME-Version: 1.0
--_000_BD475DDC50C9284797A8FBEAB175D3895F4D16B2ALASKAFinkelLaw_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
Sent from outlook as html
--------------------------------------------------------
I.T. Manager
Finkel Law Firm LLC
4000 Faber Place Drive, Suite 450
North Charleston, South Carolina 29405
Direct Dial: (843) 576-6352
DISCLAIMER:
The information transmitted is intended only for the person or=20
entity to which it is addressed and may contain confidential=20
and/or legally privileged material. Any review, retransmission,=20
dissemination or other use of this information, directly or=20
indirectly, by persons or entities other than the intended=20
recipient is prohibited. If you are not the intended recipient=20
please contact the sender and delete the material from all=20
computers in which it resides. Internet communications cannot=20
be guaranteed to be secure or error-free as information could=20
be intercepted, corrupted, lost, destroyed, arrive late,=20
incomplete, or contain viruses. Therefore, we do not accept=20
responsibility for any errors or omissions that are present=20
in this message, or any attachments, that have arisen as a=20
result of e-mail transmission. If verification is required,=20
please request a hard-copy version or contact us by phone.=20
Any views or opinions presented are solely those of the author=20
and do not necessarily represent those of the firm.=20
CIRCULAR 230 DISCLOSURE: To comply with Treasury Department=20
regulations, we inform you that, unless otherwise expressly=20
indicated, any tax advice contained in this communication=20
(including any attachments or enclosures) is not intended or=20
written to be used, and cannot be used, for the purpose of=20
(i)avoiding penalties that may be imposed under the Internal=20
Revenue Code or any other applicable tax law, or (ii) promoting,=20
marketing or recommending to another party any entity, investment, plan, =
transaction, arrangement, or other tax related matter.
--_000_BD475DDC50C9284797A8FBEAB175D3895F4D16B2ALASKAFinkelLaw_
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-mi=
crosoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:wo=
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"http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dus-asci=
i">
<meta name=3D"Generator" content=3D"Microsoft Word 15 (filtered medium)">=
<style><!--
/* Font Definitions */
@font-face
=09{font-family:"Cambria Math";
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=09font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
=09{mso-style-priority:99;
=09color:#0563C1;
=09text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
=09{mso-style-priority:99;
=09color:#954F72;
=09text-decoration:underline;}
span.EmailStyle17
=09{mso-style-type:personal-compose;
=09font-family:"Calibri",sans-serif;
=09color:windowtext;}
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=09{mso-style-type:export-only;
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<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
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<body lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72">
<div class=3D"WordSection1">
<p class=3D"MsoNormal">Sent from outlook as html<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">--------------------------------------------------=
------<o:p></o:p></p>
<p class=3D"MsoNormal">Jo<o:p></o:p></p>
<p class=3D"MsoNormal">I.T. Manager<o:p></o:p></p>
<p class=3D"MsoNormal">Finkel Law Firm LLC<o:p></o:p></p>
<p class=3D"MsoNormal">4000 Faber Place Drive, Suite 450<o:p></o:p></p>
<p class=3D"MsoNormal">North Charleston, South Carolina 29405<o:p></o:p><=
/p>
<p class=3D"MsoNormal">Direct Dial: (843) 576-6352<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
</div>
<P align=3Dleft><FONT size=3D1><FONT face=3DArial>DISCLAIMER: The informa=
tion=20
transmitted is intended only for the person or entity to which it is addr=
essed=20
and may contain confidential and/or legally privileged material. Any revi=
ew,=20
retransmission, dissemination or other use of this information, directly =
or=20
indirectly, by persons or entities other than the intended recipient is=20
prohibited. If you are not the intended recipient please contact the send=
er and=20
delete the material from all computers in which it resides. Internet=20
communications cannot be guaranteed to be secure or error-free as informa=
tion=20
could be intercepted, corrupted, lost, destroyed, arrive late, incomplete=
, or=20
contain viruses. Therefore, we do not accept responsibility for any error=
s or=20
omissions that are present in this message, or any attachments, that have=
=20arisen=20
as a result of e-mail transmission. If verification is required, please r=
equest=20
a hard-copy version or contact us by phone. Any views or opinions present=
ed are=20
solely those of the author and do not necessarily represent those of the =
firm.=20
</FONT></FONT></P>
<P align=3Dleft><FONT size=3D1><FONT face=3DArial>CIRCULAR 230 DISCLOSURE=
: To comply=20
with Treasury Department regulations, we inform you that, unless otherwis=
e=20
expressly indicated, any tax advice contained in this communication (incl=
uding=20
any attachments or enclosures) is not intended or written to be used, and=
=20cannot=20
be used, for the purpose of (i)avoiding penalties that may be imposed und=
er the=20
Internal Revenue Code or any other applicable tax law, or (ii) promoting,=
=20
marketing or recommending to another party any entity, investment, plan, =
transaction, arrangement, or other tax related matter.</FONT>=20
</FONT></P>
</body>
</html>
--_000_BD475DDC50C9284797A8FBEAB175D3895F4D16B2ALASKAFinkelLaw_--